Official Policy Updated: August 2026

Refund Policy

Clear and transparent policy details governing Stepkaro platform services and user transaction guidelines.

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Platform Overview

Stepkaro B2B Technology Platform

Stepkaro is a technology platform that facilitates direct connections between footwear wholesalers and manufacturers across India.

1. Platform Services

Paid Services & Subscriptions

Any subscription fees, promotional services, listing fees, or paid services offered by Stepkaro may be subject to separate refund terms communicated at the time of purchase.

2. Transactions Between Users

Wholesaler & Manufacturer Trade Disclaimer

Stepkaro acts exclusively as an intermediary digital connection platform.

Stepkaro is not responsible for product purchases, payments, deliveries, returns, or disputes arising between wholesalers and manufacturers.

3. Refund Eligibility

Case-by-Case Review Process

Refund requests for platform services, if applicable, will be reviewed on a case-by-case basis by Stepkaro management.

4. Non-Refundable Situations

Exclusions from Refund Coverage

Refunds will generally not be provided for:

Completed promotional services
Successfully activated subscriptions
User account violations
Incorrect information submitted by users

Stepkaro reserves the right to make the final decision regarding all refund requests.

Refund Queries

For refund-related queries, contact our support team: